Q12 Engagement Survey: Who is Responsible?

The Gallup Q12 (https://q12.gallup.com) is a survey designed to measure employee engagement. The instrument was the result of hundreds of focus groups and interviews. Researchers found that there were 12 key expectations that when satisfied, form the foundation of strong feelings of engagement. So far more than 90,000 work units and 1.7+ million employees have […]

Facilitator for Building a Customer-Centered Culture

We are very pleased to have Ginger Thompson as our facilitator for LeadUP 2016 Session Three. Ginger Thompson is a management and organizational development consultant specializing in strategies to improve performance. Her firm, Performance Solutions, Inc., works in partnership with organizational members to identify issues, to generate and implement viable solutions, and to monitor the success […]

Facilitator for Organizational Change and Transformation

We are very pleased to have Dr. Nathan Mellor as our facilitator for session two. Dr. Mellor serves as CEO of Strata Leadership and Principal Technologies, Inc., based in Oklahoma City, Oklahoma.  Nathan holds the Bachelor of Arts and the Master of Science in Education degrees from Harding University where he was named Student Association […]

Facilitator for Building and Sustaining High Performing Teams

We are very pleased to have Dr. Raj Basu as our facilitator for Session Four. Dr. Raj Basu is the Vice-President for Academic Affairs for Oklahoma State University, Tulsa. As the Chief Academic Officer of the university, he has overall responsibility for operations, development, and promotion of all academic programs. Dr. Basu researches and teaches […]

Change Initiative Abstracts

The change initiative is an important LeadUP action-based learning component that allows participants to put leadership and learning into action. This learning component will help accomplish the following goals: Immediate transfer of leadership skills to the work environment, thereby improving the leadership practices of the individual leader and of DHS as a whole. Provide cross-divisional […]

Gemba Walk References

During discussions about your change initiatives in Session 3, the participants mentioned the Gemba walk process. Thanks to Beth Scrutchins, we are able to provide more information on these resources. Gemba means “the real place,” and is simply where the action is. A Gemba walk represents the action of visibly observing and learning more about […]

Get Prepared for Session Three

After Session Two, you have been progressing on your change initiative and learning lessons along the way. In Session Three, we will integrate your progress as we learn to create a customer-centered culture. All our efforts should lead back to the customer experience. With the relationships between business practices, employee satisfaction, and customer satisfaction, we […]