Get Prepared for Session Four

“Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.” –Andrew Carnegie Session Four is designed to bring a renewal to your role as a team leader. This course will push your current understanding […]

Facilitator for Building and Sustaining Resonant High Performance Teams

We are very pleased to have Dr. Raj Basu as our facilitator for Session Four of LeadUP 2016. Dr. Raj Basu is the Vice-President for Academic Affairs for Oklahoma State University, Tulsa. As the Chief Academic Officer of the university, he has overall responsibility for operations, development, and promotion of all academic programs. Dr. Basu […]

Q12 Engagement Survey: Who is Responsible?

The Gallup Q12 ( is a survey designed to measure employee engagement. The instrument was the result of hundreds of focus groups and interviews. Researchers found that there were 12 key expectations that when satisfied, form the foundation of strong feelings of engagement. So far more than 90,000 work units and 1.7+ million employees have […]

LeadUP 2016 Change Initiative Abstracts

The change initiative provides an opportunity for participants to put leadership and learning into action. This learning component will help accomplish the following goals: Immediate transfer of leadership skills to the work environment, thereby improving the leadership practices of the individual leader and of DHS as a whole. Provide cross-divisional sharing of leadership perspectives and […]

Get Prepared for Session Three

After Session Two, you have been progressing on your change initiative and learning lessons along the way. In Session Three, we will integrate your progress as we learn to create a customer-centered culture. All our efforts should lead back to the customer experience. With the relationships between business practices, employee satisfaction, and customer satisfaction, we […]

Facilitator for Building a Customer-Centered Culture

We are very pleased to have Ginger Thompson as our facilitator for LeadUP 2016 Session Three. Ginger Thompson is a management and organizational development consultant specializing in strategies to improve performance. Her firm, Performance Solutions, Inc., works in partnership with organizational members to identify issues, to generate and implement viable solutions, and to monitor the success […]

Change Management vs. Change Leadership

What is the difference between change management and change leadership? Some people say it’s just a matter of semantics and the two terms are interchangeable, while some others believe the distinction between the two is significant. The video below from Kotter International, an industry leader in management consulting and organizational development, discusses the difference between change […]