Facilitator for Building a Customer-Centered Culture

We are very pleased to have Ginger Thompson as our facilitator for LeadUP 2016 Session Three. Ginger Thompson is a management and organizational development consultant specializing in strategies to improve performance. Her firm, Performance Solutions, Inc., works in partnership with organizational members to identify issues, to generate and implement viable solutions, and to monitor the success […]

Gemba Walk References

During discussions about your change initiatives in Session 3, the participants mentioned the Gemba walk process. Thanks to Beth Scrutchins, we are able to provide more information on these resources. Gemba means “the real place,” and is simply where the action is. A Gemba walk represents the action of visibly observing and learning more about […]

Facilitator for Building a Customer-Centered Culture

We are very pleased to have Ginger Thompson as our facilitator for session three. Ginger Thompson is a management and organizational development consultant specializing in strategies to improve performance. Her firm, Performance Solutions, Inc., works in partnership with organizational members to identify issues, to generate and implement viable solutions, and to monitor the success of […]

Get Prepared for Session Three

After Session Two, you have been progressing on your change initiative and learning lessons along the way. In Session Three, we will integrate your progress as we learn to create a customer-centered culture. All our efforts should lead back to the customer experience. With the relationships between business practices, employee satisfaction, and customer satisfaction, we […]

Culture Shift

Does your Change Initiative Require a Culture Shift? When does a new result require a significant culture shift? Difficulty Desired results will take more effort to achieve than past results. Direction Desired results signal a significant change in direction for the organization. Deployment Desired results require a large-scale deployment or redeployment of people or other […]