Quality Service:  The DHS Way

Many of your change initiatives involve recruitment and retention, employee engagement, or other efforts where culture will be impacted.  During session two, we learned that some of you were very aware of the agency’s quality service initiative, while others were less aware of this initiative and the rollout plans.

Important components of the quality service initiative are the new DHS quality standards:

Safety — Ensuring that employees, customers and work places are free from harm or danger.

Integrity — Consistently in living the values, principles and expectations of our agency in relationships with coworkers, customers, partners and stakeholders, and acting with only the highest ethical standards.

Professionalism — Exhibiting skill, good judgment and behaviors that are expected from a person who is training to do a job well.

Compassion — Being aware of others’ needs and having a desire to help without passing judgment.

Please take time to watch a new video call “Quality Service: The DHS Way” to learn more about DHS rollout plans for this important initiative. Please contact Shannon Rios with any questions about this initiative.

Video: "Quality Service: The DHS Way"