Quality Service:  The DHS Way

Many of your change initiatives involve recruitment and retention, employee engagement, or other efforts where culture will be impacted.  During session two, we learned that some of you were very aware of the agency’s quality service initiative, while others were less aware of this initiative and the rollout plans. Important components of the quality service […]

Perceptions towards Change

On day one of our session two, we had an insightful discussion around what change means to us. Each group wrote a sentence about change. Below are all the statements we wrote in the room. Though the last one received the most votes, every statement is filled with wisdom and valuable insights. Change is the […]